This year's theme, "CX Gets Real: Vibe Marketing in the AI Era," challenged marketers and experienced leaders to explore the next evolution of customer connection: one that's personal, contextual, and deeply human.
In a market flooded with automation and data, the brands that resonate are the ones that feel real — they VIBE. The conference wasn't a typical marketing seminar or an AI hype fest — it's where forward-thinking professionals gathered to get real about what it takes to lead in the rapidly evolving world of customer experience, helped and hindered by digital/AI execution.
The lineup featured leaders from AMA, VML, Chase Bank, Brandience, Valerie Jacobs Futures, Paychex/Paycor, Scrappy ABM, University of Cincinnati, Cincinnati Public Radio, 84.51°, The Circuit, Fifth Third, Nichefire, Narratize, Better Business Bureau, Ford, Wendy's, AIDCOM, and Union Pointe Consulting.
